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Customer Success

Customer Success

How Monica Perez built Notion’s CS function from scratch

Oct 15, 2025

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14 min read

How Monica Perez built Notion’s CS function from scratch

Notion’s Monica Perez shares customer success lessons on scaling adoption, building teams, and driving enterprise growth.

Eric Doty, +1

Customer Success

What Rachel Provan learned scaling 3 customer success teams

Aug 6, 2025

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13 min read

What Rachel Provan learned scaling 3 customer success teams

And why being a CS leader is an entirely different job from being a CSM.

Eric Doty, +1